This Refund Policy governs the manner in which GORILLA ROI, a suite of tools for ecommerce sellers, processes refunds to users (each, a “User”) of the http://gorillaroi.com website (“Site”). GORILLA ROI is owned and operated by OLD SCHOOL VALUE LLC, a Washington Limited Liability Company (referred to, as applicable, as “the Company”, “we” or “us”).
Unless we link to a different policy or state otherwise, this Refund Policy applies when you pay to sign up and use the GORILLA ROI site, add-ons, extensions, web or mobile applications, API or related services (“Services”).
By visiting the Site or using the Services, you agree to the terms of this Refund Policy. You shouldn’t use the Services if you don’t agree with this Refund Policy or any other agreement that governs your use of the Services.
As are a small business, based in Seattle WA, we are focused on taking care of our customers and user base.
All emails and communication go to a principal or senior team member of the business. Not inexperienced or unknowledgeable personnel.
This Service also applies to refunds. We understand that GORILLA ROI is not a fit for everybody.
However, we focus on making sure that we end on good terms with customers by being clear and transparent with our pricing and refund rules.
We reserve the right to refuse service to anyone.
Here is how it works.
We strive to run GORILLA ROI based on customer satisfaction and retention. We seek win-win relationships with our users.
We promise to do our best to ensure that you are 100% satisfied and taken care of. We understand that we cannot please everyone and the purpose of this refund policy is to set expectations very clearly and transparently.
If you wish to request a refund at any time during the first thirty (30) days, you may;
Your account should be canceled from within your account personally. Go into your account, click on “cancel account” and submit the request which will immediately cancel your account and prevent any further charges.
Cancellation requests via email or contact forms may not be accepted due to the large volumes of email we receive.
One of our goals is to make it easy for you to cancel if you are dissatisfied. We value relationships and do not want to keep you like a hostage if you wish to cancel. However, it is important that users cancel from within their account or submit a ticket to [email protected].
Due to the nature of digital products and services, please read carefully.
Refund requests after 30 days are not accepted.
New accounts and new members who have never signed up previously or used our Services, are entitled to a 30 day, no questions asked money back guarantee. Refunds are given one time only. Repeatedly signing up and canceling to try and use our Services for free constitutes as abuse and will not be refunded after the first time.
Refund requests after 30 days are not accepted, regardless of which plan you sign up for.
The thirty day refund guarantee does not apply to members who have;
Due to the nature of digital products, refunds are not offered for Products and Services where the digital item can be downloaded or saved to a user account, or used without a subscription to GORILLA ROI. Examples include spreadsheet templates, premium support, themes, one time add-ons, e-books, premium webinars.
For users who pay an annual or longer term payment upfront and wish to receive a refund after you have made a payment, we gladly offer refunds within the first 30 days ONLY.
As noted above, the thirty day refund guarantee does not apply to members who sign up for a trial account and then decides to make a payment. We believe that the trial account offered shall enough time and provide clear expectations of what is offered with our Services.
Refund requests for Trial members are not accepted.
If you are dissatisfied at any time during the first 30 days after purchase, simply delete all digital files, video, audio, and text files you obtained from us, unless it is a non-refundable product which you have paid for.
From your account you can cancel your account and then we’ll handle the refunds and finalize the closing of your account.
We will be sorry to see you go but will honor your request promptly.
No hassles, rudeness or sales tactics. Guaranteed.
For monthly plans, cancel anytime from within your account. Your account will be closed immediately.
For longer term plans, refund requests after 30 days are not accepted unless the item is;
Product or Service is “Not as Described”
The Product or Service is “not as described” if it is materially different from the item description or preview that is displayed on our website or demo. If the item is materially different and “not as described” you will be entitled to a refund.
Product or Service Doesn’t Work the Way it Should
If the Product or Service doesn’t work the way it should and can’t easily be fixed, you are entitled to a refund. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then We are required to do so promptly by updating the Product and Services, otherwise you are entitled to a refund of your payment.
Why a Refund May Not Be Given
If the item is materially similar to the description, preview, demonstration and works the way it should, there is generally no obligation to provide a refund after 30 days in situations like the following;
No Refund for Abuse
If any sign of abuse is detected from your account, you will not be eligible for any form of refund and your account will be shut down immediately.
The above are guidelines and we reserve the right to decide what constitutes as abuse that harms our business.
PO BOX 749
Issaquah, WA 98027
This document was last updated on July 5th, 2018