Refund Policy

Please read carefully. If you still have questions, send us a message.

This Refund Policy governs the manner in which GORILLA ROI, a suite of tools for ecommerce sellers, processes refunds to users (each, a “User”) of the http://gorillaroi.com website (“Site”). GORILLA ROI is owned and operated by OLD SCHOOL VALUE LLC, a Washington Limited Liability Company (referred to, as applicable, as “the Company”, “we” or “us”).

Unless we link to a different policy or state otherwise, this Refund Policy applies when you pay to sign up and use the GORILLA ROI site, add-ons, extensions, web or mobile applications, API or related services (“Services”).

By visiting the Site or using the Services, you agree to the terms of this Refund Policy. You shouldn’t use the Services if you don’t agree with this Refund Policy or any other agreement that governs your use of the Services.

Our Service Guarantee

As are a small business, based in Seattle WA, we are focused on taking care of our customers and user base.

All emails and communication go to a principal or senior team member of the business. Not inexperienced or unknowledgeable personnel.

This Service also applies to refunds. We understand that GORILLA ROI is not a fit for everybody.

However, we focus on making sure that we end on good terms with customers by being clear and transparent with our pricing and refund rules.

We reserve the right to refuse service to anyone.

Here is how it works.

100% Committed to Your Satisfaction

We strive to run GORILLA ROI based on customer satisfaction and retention. We seek win-win relationships with our users.

We promise to do our best to ensure that you are 100% satisfied and taken care of. We understand that we cannot please everyone and the purpose of this refund policy is to set expectations very clearly and transparently.

How to Cancel Your Account

If you wish to request a refund at any time during the first thirty (30) days, you may;

  1. cancel your account from within your account settings
  2. or email our support staff at [email protected]

Your account should be canceled from within your account personally. Go into your account, click on “cancel account” and submit the request which will immediately cancel your account and prevent any further charges.

Cancellation requests via email or contact forms may not be accepted due to the large volumes of email we receive.

One of our goals is to make it easy for you to cancel if you are dissatisfied. We value relationships and do not want to keep you like a hostage if you wish to cancel. However, it is important that users cancel from within their account or submit a ticket to [email protected].

30 Day Refund Guarantee

Due to the nature of digital products and services, please read carefully.

Refund requests after 30 days are not accepted.

New accounts and new members who have never signed up previously or used our Services, are entitled to a 30 day, no questions asked money back guarantee. Refunds are given one time only. Repeatedly signing up and canceling to try and use our Services for free constitutes as abuse and will not be refunded after the first time.

Refund requests after 30 days are not accepted, regardless of which plan you sign up for.

The thirty day refund guarantee does not apply to members who have;

  • Previously signed up for an account, canceled and received a refund
  • Any user that has previously received any form of refund
  • Received a promotional FREE trial account (if any) and then makes a payment
  • Makes payment to receive digital products that can be downloaded or accessed like a digital download or spreadsheet package

Due to the nature of digital products, refunds are not offered for Products and Services where the digital item can be downloaded or saved to a user account, or used without a subscription to GORILLA ROI. Examples include spreadsheet templates, premium support, themes, one time add-ons, e-books, premium webinars.

For users who pay an annual or longer term payment upfront and wish to receive a refund after you have made a payment, we gladly offer refunds within the first 30 days ONLY. 

Trial Members (If Applicable)

As noted above, the thirty day refund guarantee does not apply to members who sign up for a trial account and then decides to make a payment. We believe that the trial account offered shall enough time and provide clear expectations of what is offered with our Services.

Refund requests for Trial members are not accepted.

First 30 Days

If you are dissatisfied at any time during the first 30 days after purchase, simply delete all digital files, video, audio, and text files you obtained from us, unless it is a non-refundable product which you have paid for.

From your account you can cancel your account and then we’ll handle the refunds and finalize the closing of your account.

We will be sorry to see you go but will honor your request promptly.

No hassles, rudeness or sales tactics. Guaranteed.

After 30 Days

For monthly plans, cancel anytime from within your account. Your account will be closed immediately.

For longer term plans, refund requests after 30 days are not accepted unless the item is;

  • Not as described
  • Does not work the way it should

Product or Service is “Not as Described”

The Product or Service is “not as described” if it is materially different from the item description or preview that is displayed on our website or demo. If the item is materially different and “not as described” you will be entitled to a refund.

Product or Service Doesn’t Work the Way it Should

If the Product or Service doesn’t work the way it should and can’t easily be fixed, you are entitled to a refund. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then We are required to do so promptly by updating the Product and Services, otherwise you are entitled to a refund of your payment. 

Why a Refund May Not Be Given

If the item is materially similar to the description, preview, demonstration and works the way it should, there is generally no obligation to provide a refund after 30 days in situations like the following;

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the Product or Services because the link has changed or has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

No Refund for Abuse

If any sign of abuse is detected from your account, you will not be eligible for any form of refund and your account will be shut down immediately.

Abuse involves;

  • hacking our API’s to force download data
  • using scripts not authorized by us to auto retrieve, download or store data in any form of database, physical hard drive or cloud storage
  • sharing accounts with others who have not paid for a license
  • reselling our data, products or Services without permission
  • claiming ownership of our intellectual property
  • using bots to scrape data

The above are guidelines and we reserve the right to decide what constitutes as abuse that harms our business.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

 

GORILLA ROI

https://gorillaroi.com

PO BOX 749

Issaquah, WA 98027

425-522-3223

[email protected]

 

This document was last updated on July 5th, 2018 

About

Gorilla ROI provides tools for Amazon sellers to increase ROI, efficiency and save time. Focus on the important things – like growing the business.