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support@gorillaroi.freshdesk.com
For technical help only.
Monday to Friday
Click the round button in the bottom corner. General help.
Monday to Friday.
Gorilla ROI addon is a Google Sheets Add-on that allows you to connect and import data directly from your Amazon Seller Central account into Google Sheets.
A trial is not offered because you can test the add-on for free using our self demo or signing up for the free account.
You may use the addon for free for up to 3 SKU’s.
All Gorilla ROI data plans come with a 30-day money-back guarantee.
Your seller data is very safe.
Please read how we keep your seller and product data safe and private.
All marketplaces are automatically activated based on your account. If you add an EU seller account, all Europe related accounts will be automatically imported. UK, DE, FR, ES etc.
Our service is based on the number of seller accounts, not the number of marketplaces.
See the full list of marketplaces we support.
Yes, you can connect multiple seller accounts. Please check the pricing page on the number of accounts you can add to your account for single seller plans.
For single seller plans, pricing is based on the total number of orders. All orders across the seller accounts you add is combined and used to calculate any overage costs.
All major credit cards are accepted. We do not accept bitcoin or foreign currency. Prices in USD.
We do not accept PayPal.
YES FBM is supported.
Unlimited for all accounts. Please refer to pricing depending on whether you are a single seller or agency.
Security and user permission features are only offered with the multi-seller account plan.
As we are not Amazon, after sign up, give it at least 24 hours for the data to populate.
Data is never provided instantly by Amazon and it takes some time to backfill – especially if you are a big seller.
Data like reviews and BSR are not provided by Amazon. We use our own algorithms to import the information which takes time once you have connected.
It is not instantaneous.
Please refer to the full refund policy.
The short version is that we offer 100% refunds for the monthly data subscription to Gorilla ROI. Cancel within 30 days if you are not satisfied with the data or for any reason. No questions asked money-back guarantee.
PRO Spreadsheets, Support Packages, and Custom Work Packages are non-refundable.
All plans receive access to the feature set of the Google Sheets Addon as well as the Free pre-built spreadsheet templates.
PRO Spreadsheets are sold separately.
Follow the getting started guide. The quick guide is to
You must sign up and be signed in to your account at app.gorillaroi.com
From your account, go to “basic spreadsheets” in the menu and click the button to copy the spreadsheet to your Google drive.
There are many variables involved. Check your formulas match the marketplace, SKU, time period as our numbers are very close to your seller central numbers.
Amazon’s API is not an accounting API. If you need accounting accuracy to the nearest cent, manually generating a new report from seller central and reconciling is the only way possible.
Amazon uses a first-come first-served queue system for service providers like us to request seller data. There is a limit to how often we can request the data and also have to wait for other software tools to finish their process before it becomes our turn.
A formula in USA uses comma such as =GORILLA_SKUASIN(“SKU12345”, “sku2asin”).
If you are in EU a comma may not be used on your system. You may have to use semicolon =GORILLA_SKUASIN(“SKU12345”; “sku2asin”).
Use the correct format that matches your local language settings.
Unlimited SKUs for all accounts. The single seller plans are based on the total number of orders for all seller accounts combined.
Head over to our full list of functions along with examples.
