Terms of Use

Please read these Terms of Service (“Terms”) carefully. BY USING THE SERVICE AND THE SITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE OR SITE.

COPYRIGHT AND LIMITATIONS ON USE

The content available through the Site is the property of GORILLA ROI (referred to, as applicable, as “Gorilla ROI”, the “Service”, “we” or “us”), a product of A TIME FOR VENTURES LLC, its licensors and is protected by copyright and other intellectual property laws. Content includes for example, add-ons, software extensions, stories, spreadsheets, tools, calculators and other items displayed on the Site and as part of our Services. Content, such as emails, brochures, screenshots and marketing, received through the Services may be displayed, reformatted, and printed for your personal – and limited infrequent commercial use – only, however you may not resell any data, tools or content from GORILLA ROI. Further, you agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate the content received through the Services to anyone, including but not limited to others in the same company or organization, without the express prior written consent of GORILLA ROI, with this one exception: You may, on an occasional and irregular basis, disseminate an insubstantial portion of content from GORILLA ROI, without charge, to a limited number of individuals, clients or others, provided you include all copyright and other proprietary rights notices with such portion of the content in the same form in which the notices appear in gorillaroi.com, original source attribution, and the phrase “Used with permission from Gorilla ROI https://www.gorillaroi.com” You may not post any content from GORILLA ROI to newsgroups, mail lists or electronic bulletin boards, without the prior written consent of GORILLA ROI.

As a customer of the Service or a representative of an entity that is a customer of the Service, you are a “Member” according to this agreement (or “you”). You represent that you have full power, capacity and authority to accept these Terms on behalf of yourself or your employer. Data scraping, or any automated extraction of data, outside of the Services intended data functionalities is not permitted.

ACCOUNT OWNERSHIP

The member who created the account and whose Payment Method is charged (the “Account Owner”) has access to and control over the account and is responsible for any activity that occurs through the account. To maintain control over the account and prevent anyone from accessing the account, the Account Owner should maintain control over access to the Service and not reveal the password or details of the Payment Method associated with the account to anyone. Account owners are not allowed to share their account, log-in or any other access related credentials with any other party unless explicitly stated otherwise in the details related to the specific plan they purchased. Absent an explicit multi-user authorization, all accounts are intended for single-use only. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you and/or Gorilla ROI. You must immediately notify us of any unauthorized use of your account. We will not be liable for any loss or damage from your failure to comply with this security obligation.

PAYMENTS, BILLING, AND OVERAGE CHARGES

Gorilla ROI will bill you on the date you subscribe to the Service (“Subscription Date”), and will continue to bill you in accordance with your selected Subscription until you cancel the Service. You must cancel your Subscription at least one day prior to the next billing date to avoid a Subscription renewal. Fees will be billed to your payment method on the calendar day corresponding to the Subscription Date. Subscription fees are fully earned upon payment. In some cases, your payment date may change, for example, if your Payment Method has not successfully settled or if your Effective Date began on a day not contained in a given month. We reserve the right to change payment schedules, prices, and access privileges on our Site from time to time.

PAYMENT METHOD: “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party. To use the Service, you must provide one or more Payment Methods. You can update your Payment Methods by going to the “Account” page of our Website. Following any update, you authorize us to continue to charge the applicable Payment Method(s). You authorize us to charge any Payment Method associated with your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. Anyone using a Payment Method represents and warrants that he or she is authorized to use that payment source, and that any and all charges may be billed to that Payment Method and will not be rejected.

NO REFUNDS AND OVERAGE CHARGES: Payments are nonrefundable, and there are no refunds or credits for partially used periods. When you cancel your account, your access to the Service will end immediately. Digital products and support services such as Spreadsheet Templates, Priority Support, custom development are non-refundable. It is important to note that we currently do not have automated notifications in place. Therefore, it is the user’s responsibility to track their order volume. Additionally, please be aware that the inclusion of new e-commerce accounts immediately takes effect on the total orders, rather than being counted at the end of the month based on the final total orders. In the event that the number of orders placed within a billing cycle exceeds the agreed-upon monthly order limit, additional charges will apply for each order exceeding the specified monthly limit. The overage charge is set at USD 1 cent per order over the limit. We recommend users regularly monitor their order volume and manage their subscription accordingly.

MONEY BACK GUARANTEE: Notwithstanding the NO REFUNDS policy above, if you cancel your account within 30 days of your original sign-up, you are eligible for our Money Back Guarantee. To receive your money back, you must contact our Customer Support team online at support@gorillaroi.freshdesk.com no later than 30 days following your original sign-up and ask for a refund. Any contacts made after that 30-day period will not be eligible for our Money Back Guarantee. Only your first purchase is subject to the Money Back Guarantee; renewal orders are not eligible for the Money Back Guarantee under any circumstances.

By using this Site and related Services, you signify your acceptance of this policy and terms of service. If you do not agree to these Terms, please do not use our Site and Services. Your continued use of the Site and Services following the posting of changes to this policy will be deemed your acceptance of those changes.

CUSTOMER TERMINATION

GORILLA ROI reserves the right to suspend performance or terminate this Agreement without notice and without liability in the event of:

(a) Non-payment: Member fails to pay any amount due for the Services or charges back through the applicable credit card company any amounts billed.

(b) Content Suspension or Termination: Any Content that is necessary for GORILLA ROI to perform its obligations is suspended or terminated.

(c) Unauthorized Account Access: Member shares login credentials with other users.

(d) Unacceptable Conduct: In the event of any conduct by Member which GORILLA ROI, in its sole discretion, considers to be unacceptable, or in the event of any breach by Member of this Agreement.

GORILLA ROI may discontinue any of our Services at any time. Refunds will only be issued if we terminate your account without cause, in which case a pro-rated portion of any plan prepayment will be refunded. Upon termination, we shall permanently delete your account and all data associated with it from our Site. If your account remains inactive, with no login activity for 3 or more months, we may treat it as “inactive” and permanently delete the account and all associated data. You may also terminate this Agreement at any time by providing notice to us in writing via email or by submitting a support ticket.

HOW TO CANCEL YOUR ACCOUNT

If you wish to request a refund within the first thirty (30) days, follow the outlined procedure:

Cancel your account:

• Navigate to your account settings and initiate the cancellation process.
• Alternatively, contact our support staff: Send an email to support@gorillaroi.freshdesk.com.

Your account cancellation should be performed directly within your account. To do this, access your account, click on “cancel account,” and submit the request. This action will promptly cancel your account, preventing any further charges.

Please note that while we understand the convenience of email communication, cancellation requests via email or contact forms may not be accepted due to the large volume of emails we receive.

Our commitment is to provide you with a straightforward process to cancel if you are dissatisfied. We highly value our customer relationships and aim to facilitate an easy cancellation process. Users are encouraged to either cancel directly within their account or submit a cancellation ticket to support@gorillaroi.freshdesk.com.

INDEMNIFICATION

Member agrees to defend and indemnify GORILLA ROI, related parties and any of our officers and employees from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by you or on your behalf in excess of the liability described above or by third parties as a result of your breach of these terms and conditions or the documents made part of these terms and conditions by reference, your violation of any law or the rights of a third party or your use of our site.

CHANGES TO THIS TERMS OF USE

GORILLA ROI reserves the right to change the terms, conditions, and notices under which this Site and the Services are offered and Member agrees to accept and be bound by those terms, conditions, and notices that are in effect at the time of use of GORILLA ROI.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site and related Services, you signify your acceptance of this policy and terms of service. If you do not agree to these Terms, please do not use our Site and Services. Your continued use of the Site and Services following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Terms of Use, the practices of this site, or your dealings with this site, please contact us at:
GORILLA ROI
https://www.gorillaroi.com
support@gorillaroi.freshdesk.com
This document was last updated on Jan 12th, 2024