Terms of Use

These Terms of Use (“Terms”) govern your access to and use of gorillaroi.com and related products and services (collectively, the “Service” or “Services”) provided by A Time for Ventures LLC d/b/a Gorilla ROI (“Gorilla ROI,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

AGREEMENT & DEFINITIONS

Agreement & Order Forms. These Terms, together with any Order Form(s) executed by you and Gorilla ROI (each an “Order Form”), form the entire agreement (the “Agreement”). If there is a conflict, the Order Form controls for the conflicting term.

• Affiliate: any entity controlling, controlled by, or under common control with a party.
• Authorized Users: your employees, contractors, or agents you authorize to use the Service under your account.
• Confiidential Information: non-public information disclosed by a party that is marked or reasonably understood to be confidential.
• Customer Data: data you or your Users provide to or through the Service.
• Third-Party Platforms: third-party websites, apps, APIs, or services integrated with or accessed via the Service.
• Service: our hosted software, add-ons, connectors, and related offerings provided by Gorilla ROI.

1) ELIGIBILITY & ACCOUNT

You represent that you have authority to accept these Terms on behalf of yourself or your organization. Provide accurate account information and keep it up to date. The person who created the account and whose payment method is charged is the Account Owner and is responsible for all activity on the account. Do not share passwords or payment details. Unless your plan explicitly allows multiple users/seats, accounts are for single-user use only.

2) INTELLECTUAL PROPERTY & LICENSE

All content and materials in the Services—including software, add-ons, extensions, spreadsheets, tools, calculators, text, images, and other works (“Content”)—are owned by Gorilla ROI or its licensors and protected by law. Subject to these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes.

Restrictions. You may not (and may not permit others to): copy, modify, create derivative works of, resell, redistribute, publicly display, or publicly perform the Content; reverse engineer or attempt to extract source code (except to the extent permitted by law); or use scraping, harvesting, or other automated means to access the Services except through documented product features and APIs we provide.

Limited sharing. You may share insubstantial excerpts of narrative Content (no code, datasets, templates, or tools) on an occasional basis, without charge, with attribution and the phrase: “Used with permission from Gorilla ROI – https://www.gorillaroi.com.” “Insubstantial” means fewer than 100 words and not a substitute for paid access. Posting our Content to public lists, forums, or repositories requires our prior written consent.

2A) AGENCY USE

Agencies may use the Service to serve their direct clients and share reports for client internal use only. Exporting client data to a data warehouse, data lake, or similar destination via the Service requires our prior written consent or a specific Order Form.‍

2B) ACCEPTABLE USE & FAIR USAGE

You may not: (i) reverse engineer or attempt to access source code; (ii) bypass security or access controls; (iii) use robots, scrapers, or automated means except via documented features/APIs; (iv) perform benchmarking or build a competing service using the Service or our Confidential Information; (v) impose unreasonable load or interfere with operation; or (vi) violate applicable law.

3) PLANS, BILLING & PAYMENT

Your paid subscription begins on the date you first subscribe (the “Billing Date”) and auto-renews until canceled. We bill your stored payment method on each renewal. If a charge fails, we may retry, bill a backup method, or suspend access until payment succeeds. You authorize us to charge all amounts due using any payment method on file.

No refunds. Payments are nonrefundable and there are no credits for partial periods, except as stated in Section 6 (Money-Back Guarantee) or where required by law.

Price & schedule changes. We may change plan features, prices, and billing schedules prospectively. We will notify you in advance where required by law. Continued use after a change takes effect constitutes acceptance.

Taxes. Fees are exclusive of any applicable taxes, levies, and duties (including Texas state and local sales/use taxes); you are responsible for these.

See our current pricing and overage rates: https://www.gorillaroi.com/pricing

3A) RECURRING BILLING, DELIVERY & AUTHORIZATION

By subscribing to Gorilla ROI, you expressly authorize A Time for Ventures LLC d/b/a Gorilla ROI to charge your payment method on file on a recurring basis for the selected subscription plan.

Subscriptions automatically renew at the end of each billing cycle (monthly or annual, as selected at purchase) unless canceled prior to renewal.

By completing payment, you acknowledge and agree that:

• This is a recurring subscription and not a one-time purchase.
• Subscription fees are charged in advance for each billing period.
• Renewal charges are authorized by you at the time of initial purchase.
• Failure to cancel before the renewal date constitutes consent to the renewal charge.
• Access to the Service is provisioned immediately upon successful payment and constitutes full delivery of the subscription service.
• Billing is based on subscription access, not usage level.
• Non-use of the Service does not cancel your subscription and does not invalidate renewal charges.
• Failure to log in, failure to connect accounts, lack of data activity, or inactivity does not relieve you of payment obligations.

Your subscription continues until properly canceled in accordance with these Terms.

3B) CUSTOMER RESPONSIBILITY TO CANCEL

Cancellation must be completed from within the account settings by selecting “Cancel Account” and completing all required on-screen confirmation steps.

Email requests, support messages, inactivity, failure to log in, verbal requests, or failure to update payment information do not constitute cancellation.

You are solely responsible for managing your subscription and ensuring cancellation is completed prior to the renewal date.

Failure to cancel before renewal does not qualify for a refund.

3C) NO REFUNDS FOR FAILURE TO CANCEL OR INACTIVITY

Refunds are not issued for:

• Failure to cancel prior to renewal
• Forgotten subscriptions
• Lack of usage
• Inactivity
• Business closure
• Personnel changes
• Failure to monitor billing dates
• Payment method changes
• Misunderstanding of renewal terms clearly disclosed at checkout
• Assumption that the subscription was one-time

All renewal charges are final once processed.

3D) PAYMENT DISPUTES & CHARGEBACKS

If you believe a billing error has occurred, you must contact support@gorillaroi.com prior to initiating a payment dispute or chargeback.

Initiating a chargeback without first attempting resolution through our support process constitutes a material breach of this Agreement.

In the event of a chargeback or payment dispute:

• Your account will be immediately suspended.
• Access to the Service may be permanently revoked.
• You remain responsible for all valid subscription charges incurred.
• We reserve the right to recover chargeback fees, administrative costs, and unpaid balances.
• We may submit account logs, IP records, login timestamps, billing authorization records, renewal disclosures, and Terms acceptance records as evidence to the payment processor.
• Fraudulent or abusive disputes may result in permanent termination of access and may be reported to the payment processor.

3E) AFFIRMATIVE ELECTRONIC ACCEPTANCE

During checkout, you are required to affirmatively accept these Terms by clicking a checkbox confirming your agreement prior to completing payment.

The checkout page clearly discloses that the subscription renews automatically and may be canceled at any time from within the account settings.

Electronic acceptance constitutes a legally binding agreement equivalent to a handwritten signature under applicable law.

We retain records of:

• Date and time of Terms acceptance
• IP address at signup
• Account email
• Payment authorization confirmation
• Subscription plan selected
• Renewal disclosure presented at checkout

These records may be used as evidence in the event of a billing dispute.

4) OVERAGE CHARGES

Some plans include monthly order/usage limits. If your usage in a calendar month (UTC) exceeds your plan’s included limits, overage fees apply per unit over the limit and are billed in the next invoice (or at month-end). Adding new e-commerce accounts takes effect immediately and counts toward usage from the time of addition.

Overage rates. Overage rates are as published in your plan on our Pricing page and/or order form. If a rate is specified in your order form, that rate governs for the stated term; otherwise, the Pricing page rate applies.

Monitoring. We do not currently send automated usage notifications; you are responsible for monitoring your usage and managing your plan.

5) TRIALS, UPGRADES & DOWNGRADES

Upgrades take effect immediately; prorated charges may apply. Downgrades and cancellations take effect at the end of the current paid period unless stated otherwise.

6) MONEY-BACK GUARANTEE (FIRST PURCHASE ONLY)

If you cancel within 30 days of your initial purchase, you may request a refund of that first payment by contacting support@gorillaroi.com within the 30-day window. Renewals, upgrades, add-ons, custom development, priority support, and digital templates are not eligible.

7) CANCELLATION BY YOU

Cancel from within your account settings by selecting Cancel account and completing the on-screen steps. Email requests are not accepted for cancellation. Cancellation stops future renewals; access continues through the end of the current paid period. If you cannot access your account (e.g., lost email), contact support@gorillaroi.com for assistance.

8) SUSPENSION & TERMINATION BY US

We may suspend or terminate your access immediately if: (a) you fail to pay; (b) you share credentials or otherwise misuse the Services; (c) your conduct is unlawful or violates these Terms; or (d) we deem it reasonably necessary to protect the Services, us, or others. We may discontinue any Service or feature at any time. If we terminate your account without cause, we will refund any prepaid, unused fees on a pro-rata basis.

Data handling after termination. Upon termination, we will deactivate your account. We may retain certain information as required by law, for legitimate business purposes (e.g., fraud prevention, audit, tax), or in backups for a limited period. See our Privacy Policy for details on retention and deletion.

Inactive accounts. If there is no sign-in activity for 90+ days, we may mark the account inactive. We will send at least one notice to the email on file before deleting the account and associated data, subject to the retention carve-outs above, and provide a reasonable window for export.

9) CONFIDENTIALITY

Each party will protect the other’s Confidential Information with reasonable care and use it only to perform under this Agreement. Exceptions: information that is public, previously known without duty, independently developed, or rightfully received from a third party. If compelled by law to disclose, the receiving party will (if lawful) provide prompt notice and reasonable cooperation so the disclosing party may seek protection.

10) CUSTOMER CONTENT & RESPONSIBILITIES

You are responsible for your data, including obtaining necessary rights and ensuring your use complies with laws and third-party terms. Do not upload sensitive data unless the Service specifically supports storing it.

11) THIRD-PARTY SERVICES

The Services may integrate with third-party products (e.g., Stripe, Google). Your use of third-party services is governed by their terms, and we are not responsible for those services.

12) CHANGES TO THE SERVICE (MATERIAL REDUCTION REMEDY)

We may update or modify features of the Service. If a change results in a material reduction of core functionality of your paid plan, notify us within 30 days after we announce or release the change. We will work in good faith on a remedy (e.g., alternative feature or configuration guidance). If we cannot provide a reasonable remedy, you may terminate the affected subscription and receive a pro-rata refund of prepaid, unused fees.

13) FEATURE RELEASES & IMPROVEMENTS

We regularly release new datapoints, integrations, connectors, and other improvements to the Service. During and after a release, we may monitor performance and stability, fix bugs, or make adjustments. To maintain service quality, we may throttle, disable, or roll back a release. New releases are provided AS IS at launch and may contain defects. Please report bugs to support@gorillaroi.com. Availability of new features may vary by plan, account configuration, or region.

14) DISCLAIMERS (CONSPICUOUS)

THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT DATA WILL BE SECURE OR NOT LOST.

The Service relies on third-party platforms and APIs. We are not responsible for outages, data inaccuracies, API limitations, access revocations, or changes made by third-party providers.

We do not guarantee that data retrieved from third-party platforms is complete, accurate, or uninterrupted.

Gorilla ROI does not guarantee any business outcome, financial result, reporting accuracy beyond source data, or performance improvement.

15) LIMITATION OF LIABILITY (CONSPICUOUS)

TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, NEITHER GORILLA ROI NOR ITS SUPPLIERS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT.

16) OUR IP INDEMNITY; YOUR INDEMNITY

Our IP Indemnity. We will defend you against third-party claims alleging that the Service, as provided by us and used by you in accordance with these Terms, infringes a third party’s copyright, trademark, or U.S. patent, and will pay damages and reasonable attorneys’ fees finally awarded against you by a court/arbitrator or agreed in a settlement we approve. We have no obligation to the extent the claim arises from: (a) your data; (b) your modifications or combinations not provided by us; (c) use in breach of these Terms; or (d) use after we notify you to stop due to a third-party claim.

Remedies. If infringement is alleged, we may (i) procure the right for you to continue using the Service; (ii) modify or replace the Service to be non-infringing; or (iii) if the foregoing is not reasonably feasible, terminate the affected portion and provide a pro-rata refund of prepaid, unused fees.

Your Indemnity. You will defend, indemnify, and hold harmless Gorilla ROI from third-party claims arising from your data, your use in violation of law or these Terms, or your products/services.

17) SUBCONTRACTORS & SUBPROCESSORS

We may use qualified third parties (including cloud providers) to deliver the Service and remain responsible for their performance. Where we process personal data on your behalf, our Data Protection section applies.

18) DATA PROTECTION (SHORT FORM)

Where we process personal data on your behalf, we act as your processor (or sub-processor) and you act as controller (or processor). Upon request, we will enter into a separate Data Processing Agreement (DPA) that includes: roles and instructions; security measures; breach notice without undue delay (and where feasible within 72 hours of awareness); rules for Subprocessors; reasonable assistance with data-subject requests; return/deletion at end of term; and international transfer mechanisms (e.g., EU Standard Contractual Clauses / UK Addendum, if applicable). A current list of Subprocessors is available on request at support@gorillaroi.com.

19) NOTICES & E-COMMUNICATIONS

We may send legal notices to the email and/or physical address in your account or Order Form. You consent to receive electronic communications about the Service (account, transactional, and legal notices). Notices are deemed given when sent.

20) PUBLICITY (LOGO USE)

We may use your name and logo to identify you as a customer (website, decks, customer lists). You may opt out at any time by emailing support@gorillaroi.com.

21) FEEDBACK

We may use any ideas, suggestions, or feedback you provide without restriction and without payment.

22) CHANGES TO THESE TERMS

We may modify these Terms. If we make material changes, we will notify you by posting in-product, on our site, or by email. Changes apply prospectively. Your continued use after changes become effective constitutes acceptance.

23) DISPUTE RESOLUTION; ARBITRATION; CLASS-ACTION WAIVER (DALLAS, TEXAS)

Governing Law. Texas law governs (without regard to conflicts rules). The Federal Arbitration Act (FAA) governs this Section.

Informal Resolution First. Before filing a claim, each party will email the other a written notice of the dispute with a brief description and requested relief. If unresolved after 30 days, either party may proceed.

Binding Individual Arbitration. Except for the Exceptions below, any dispute arising out of or relating to these Terms or the Services will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (if the claimant is an individual consumer) or Commercial Arbitration Rules (otherwise), as modified here. Seat/venue: Dallas County, Texas. No class or representative arbitration.

Class-Action Waiver. Each party may bring claims only in its individual capacity and not in a class, collective, consolidated, private attorney general, or representative proceeding. The arbitrator may not consolidate claims of different persons.

Mass-Filing Protocol. If 50+ substantially similar demands are filed by/with the same firm or coordinated group: (i) the parties will batch cases in groups of up to 50; (ii) only the first batch’s filing fees are due while threshold issues are decided; and (iii) the parties will mediate in good faith before additional batches proceed.

Exceptions & Court Venue. Either party may bring an individual claim in Dallas County small-claims court, or seek injunctive relief in court for intellectual-property or unauthorized access/abuse of the Services. For these limited purposes and to compel, stay, confirm, or vacate arbitration, the parties consent to the exclusive jurisdiction and venue of the state courts in Dallas County, Texas and the federal courts of the Northern District of Texas, Dallas Division.

Opt-Out. Individuals may opt out of arbitration by emailing support@gorillaroi.com within 30 days of accepting these Terms (include name, account email, and a clear opt-out request).

24) PRIVACY POLICY (INCORPORATED BY REFERENCE)

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to the practices described there. https://www.gorillaroi.com/privacy-policy

25) MISCELLANEOUS

• Export. You must comply with export and sanctions laws.
• Force Majeure. We aren’t liable for delays outside our reasonable control.
• Assignment. You may not assign these Terms without our consent; we may assign.
• Severability; Waiver. If a provision is unenforceable, the rest remains in effect; non-enforcement isn’t a waiver.
• Entire Agreement; Purchase Orders. These Terms (and referenced documents) are the entire agreement. Purchase-order terms are rejected and do not modify this Agreement.

26) CONTACT

Gorilla ROI (A Time for Ventures LLC)

‍https://www.gorillaroi.com‍

‍support@gorillaroi.com